INVESTING IN THE FUTURE 2017/2018

Providing top quality, clean, safe drinking water that tastes great is available for our customers for around 67p a day.

New charges for 2017/2018 are announced today with an average annual charge for water services costing £245, an increase of £4 on last year and only 1p per day.

At the same time the company will continue a multi-million pound programme to invest in maintaining and improving the quality of drinking water.

We are set to invest £40 million in essential work including renewing 20km of water pipes and major improvement schemes at Hanningfield, Layer and Chigwell water treatment works.

Other work will target the network of water pipes and pumping stations to maintain and improve the reliability and quality of drinking water delivered through its 8,600km of water pipes. This includes work to upgrade the water supply network in Stokesby in Norfolk and Romford in East London along with replacing sea lock gates at Heybridge Basin in Essex.

Added to this is a commitment to continue to deliver excellent customer service to 1.8 million customers in the region.

This extensive investment programme not only brings major improvements for customers it also support local businesses that supply products and services.

From 2015-2020 we will invest £790 million in the region. Analysis shows that for every £100 million of investment and expenditure we make an additional £28 million could be generated in the regional economy.

Heidi Mottram, our Chief Executive Officer, said: "Our household customers will continue to pay about 67p per day for all their drinking water and services which represents great value for money.

"We will continue to invest in schemes to provide clean, clear tap water that tastes good. We are also proud to be the only water company in the world that features on the Ethisphere Institute's list of the world's most ethical companies.

"We do understand that some people can face difficulties paying their bills and we are keen to help them. We offer many ways to assist people and also work closely with the debt charity StepChange. Anyone worried about paying their bill should get in touch with us as soon as possible."

Customers who are facing difficulty in paying their bills can find more information at www.eswater.co.uk/your-home/your-account/Difficulty-paying.aspx.

• The charges for the five years from 2015 to 2020 were set to meet the 2014 Price Review rules defined by the water regulator Ofwat on 12 December 2014.

• We will invest around £40 million on essential improvements in the year from April 2017 as part of its £790 million programme of works from 2015 to 2020.

• The average bill for 2017/18, which comes into effect from April, will be £245 compared to the average bill in 2016/17 of £241.

• Water charges vary from household to household depending on factors including water use and size of property and there are differing charges for metered and unmetered supplies.

• Charges for 2017/18 will vary from a £216 average for metered services and an average of £290 for an unmetered supply.

• The difference between metered and unmetered charges reflect the fact that, in general, metered customers use less water.

• Sewerage services for Essex & Suffolk Water customers are provided by Thames Water or Anglian Water.

• Calculating the “multiplier” effect is a widely accepted theory that the net impact of an investment is greater than the original sum invested due to the circular flow of income. In other words, our expenditure is another’s income which stimulates more spending.

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