INVESTING IN IMPROVEMENTS

We’ve announced improvements this year worth £230million across our operation areas in the North East of England, Essex and Suffolk. Such significant investment in our water and waste networks demonstrates that our finances are sound, stable and achieve a fair balance between customers and investors.

During 2018 we’ll invest £180million on essential improvements in the Northumbrian Water service area and around £50million in the networks supporting our Essex & Suffolk Water operations.

This extensive investment is part of the Group’s £1.1billion planned programme of works between 2015 and 2020. It not only brings major improvements for customers, but also supports thousands of jobs and local businesses in the Group‘s supply chain.

In the North East of England

Work to protect homes from flooding from our 32,000km sewer network continues to be among top priorities, together with improvements to drinking water quality delivered through our 16,000km of water pipes.

The charges for water and wastewater services here during 2018/19 will see customers, on average, paying around £1.10p per day for all their drinking water and sewerage services.

Water bills in the North East will remain among the lowest in the country with an increase, compared to last year, of around just 3p a day, 21p a week.

This small increase will go towards us continuing our multi-million pound improvement programme to maintain and improve drinking water quality, maintain a robust wastewater network, protect the environment and deliver unrivalled customer service to our 2.7 million customers in the North East.

In Essex, Suffolk and East London

Work to improve biodiversity and the environment in water catchment areas is among the top priorities here, together with improvements to preventing and fixing leaks in more than 9,000km of water pipes.

It also follows the £150m Abberton Reservoir Scheme, completed in 2015, which was the nation's largest, and only major, reservoir development in the last 25 years.

Charges for water services in this area during 2018/19 will see customers, on average, paying around 69p per day for all their clean water services.

This small increase, which is around 2p a day / 14p a week, will go towards us continuing our multi-million pound improvement programme to secure reliable supplies of great quality water for customers, protect and enhance the environment and to deliver unrivalled customer service to the people of Essex & Suffolk.