Tracking programmes we conduct with our customers and stakeholders. Each page goes into further detail on the area shown.
In this section
Omnibus
Measuring awareness of campaign activity in our regions and understanding the impact of campaigns on consumers’ behaviour.
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Domestic tracking
Tracking household customers’ satisfaction with and perceptions of their water (and sewerage) service.
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PSR
Tracking satisfaction of household customers who are in receipt of additional financial or other support via our Priority Services Register.
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NPS transactional
Tracking the NPS among household customers who have contacted us to get a query or a problem resolved.
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Wholesale tracker
Tracking non-household customers’ satisfaction with and perceptions of their wholesale water (and sewerage) service.
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